Privacy Policy

Last updated: March 31, 2026

1Introduction

Welcome to PDFized.com ("we," "our," or "us"), an AI-powered tool that helps you redact sensitive content from PDF documents.

We are committed to protecting your privacy and handling your data responsibly. This page summarises how we collect, use, and protect your personal information.

Our complete privacy practices — including what data we store, how long we retain it, who we share it with, your legal rights, and how to exercise them — are set out in Sections 5, 6, and 7 of our Terms & Conditions. In the event of any conflict between this summary and the Terms & Conditions, the Terms & Conditions prevail.

2Information We Collect

When you use PDFized, we collect and store:

Document data: uploaded PDFs, processed versions, metadata, and AI-generated annotations
Account data: email, profile information, organisation membership, and subscription details
Usage & device data: how you interact with the service, IP address, browser type, and operating system
Processing records: technical logs of automated AI processing runs, retained for debugging, security, and service improvement

For a complete breakdown, see T&C Section 5 — "What We Store".

3How We Use Your Information

We use your information to:

Provide and operate our redaction service
Process your documents and deliver analysis results
Maintain your account and manage access
Monitor security and prevent fraud
Debug issues and improve service quality
Respond to your support requests
Notify you of material changes to our terms or policies

We process your data on the basis of contract performance, legitimate interest, and legal obligation. See T&C Section 5 — "Lawful Basis for Processing".

4We Do Not Sell Your Data

PDFized does not sell, rent, or share your personal information for monetary or other valuable consideration. We do not engage in the "sale" or "sharing" of personal information as defined by the California Consumer Privacy Act (CCPA/CPRA) or equivalent US state privacy laws.

Your data is used solely to provide and improve our services.

5Third Parties & Data Transfers

We rely on third-party infrastructure providers — including Google Cloud Platform and Supabase — acting as data processors under appropriate data processing agreements.

Your data may be processed in data centres outside the United Kingdom, including in the United States. We rely on the UK Extension to the EU-US Data Privacy Framework and International Data Transfer Agreements as safeguards. Full details are in T&C Section 5 — "International Data Transfers".

6Your Rights

Depending on where you live, you may have the right to access, correct, delete, restrict, or port your personal data, and to object to processing.

UK & EU Residents

You have rights under UK GDPR / EU GDPR including access, rectification, erasure, restriction, portability, objection, and the right to lodge a complaint with the ICO (UK) or your national data protection authority (EU).

US Residents

You have rights under CCPA/CPRA and equivalent state privacy laws including the right to know, delete, correct, opt-out of sale (we do not sell your data), and non-discrimination.

To exercise any of these rights, contact team@pdfized.com. For the full list of rights and response timeframes, see T&C Section 5 — "Your Rights".

7Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Mailing Address:39/5 Granton Crescent, Edinburgh, Scotland, EH5 1BN, United Kingdom

For the complete legal framework governing your use of PDFized, including data retention, deletion, usage limits, and disclaimers, please refer to our Terms & Conditions.

Questions About Our Privacy Policy?

Contact us anytime — we'll be happy to answer any questions you might have!

Questions? Email us at team@pdfized.com